Customer feedback and research
Customer interviews take weeks. Rangle talks with all of them at once.
Run a hundred customer interviews at once. Send one link to the customers, members or users you already have. Each has a short chat with Rangle in about 5 minutes, and Rangle asks follow-up questions the way a good interviewer would. Within days you see what they want, where they split and why, counted customer by customer. No research team or big contract needed.
Free while we're in early access. Takes a few minutes to set up. Participants don't need an account.
One chat per person, all at once
What almost stopped you from renewing this year?
The price went up, and I wasn't sure we used the reports enough.
Map of views
ExampleWhy customers renew, and what nearly stopped them
164 customers took part
- Top reason to stay: the weekly reports save hours
- Where customers split: the new pricing tiers
- One customer's idea worth a look: a seasonal plan for shops that close in winter
How it works
Three steps, and Rangle does most of the work.
Say what you need
Describe it in a sentence or two. Rangle drafts the questions and settings, and you change anything you like.
Customers have a short chat
Share one link by email, in your app or with a QR code. Each customer talks it through with Rangle in about 5 minutes, whenever suits them. No call to schedule, no account.
See what they really think
Themes, where customers agree and split, and the ideas worth a look, counted customer by customer, with quotes checked against what people said. You see who took part, never who said what, so people speak freely.
What it does
The same short chats, and the result you need.
- Make a decisionChoose between a few options, or whether to do something at allThe options ranked, the tradeoffs, and where the group splitsSee an example
- Map everyone's viewsFind out what people think, and why, before anything is decidedThemes, agreements, splits and the minority views worth a lookSee an example
- Hear from customersAsk 150 customers why they stay, and what nearly made them leaveThemes and splits with the reasons, counted customer by customerYou're on this page
- Make a planSettle where, when and who's doing whatOne plan, with people named only if they offer and say yesSee an example
- Write something togetherDraft a mission statement with 40 peopleOne draft in the group's voice, ready to edit and adoptSee an example
- Hear a room, liveHear the whole room at a workshopLive results on the big screen in minutesSee an example
Made for groups too big for a group chat
From 10 people to a few hundred, online over a few days or live in the room.
- Teams and organizationsPick next quarter's prioritiesThe ideas ranked, with a recommended top twoMore for teams and organizations
- Boards and committeesWeigh a capital campaign with 12 board membersWhere the board agrees and splits, before anyone walks inMore for boards and committees
- Schools and universitiesHear 200 staff, parents and students (13+) on a new policyA map of where the school agrees and splitsMore for schools and universities
- Nonprofits and advocacyPick this year's campaign with 140 membersA plan with volunteers, or an open letterMore for nonprofits and advocacy
- Communities and neighborhoodsHear every neighbor on a street redesignA map of where people agree and splitMore for communities and neighborhoods
- Families and friendsPlan a reunion for 34 relativesA plan with dates, a place and volunteersMore for families and friends
Everyone heard, in a fraction of the time.
Meetings hear from the loudest few. Surveys get checkboxes, not reasons. Rangle talks with every person, then counts carefully.
Everyone takes part
Not just whoever talks most or makes it to the meeting. Minority views and one-person ideas worth a look are called out, not averaged away.
Days, not weeks
People take part side by side, in about 5 minutes each. No meetings to schedule and no 200-reply email thread to untangle.
Accurate, not vibes
Rangle asks follow-up questions, so you get the reasons, not just checkboxes. When it says “22 of 25 people,” it counted them, and every quote is checked against what people actually said.
Honest, because it's private
You see who took part, never what each person said, so people say what they really think. Nobody edits the results.
Hear from your customers before your next big call.
Free while we're in early access.